Although every project is unique, a typical process flow will include the following steps:
| eCommerce Strategy | Project Planning and Management |
Application Development |
Implementation, Training and Support |
Enhancements and Support |
| Projects usually begin with a thorough evaluation of a client’s existing business processes — not only in terms of eCommerce, but also in terms of other areas that may be impacted by the eCommerce solution, such as call center, order management, order fulfillment and warehouse management. | Once a firm understanding of the existing business processes has been obtained and the client’s goals have been clearly determined, a detailed project management plan is developed. This plan will include a clear roadmap for implementing a long-term solution. The roadmap serves as a guide and can be tailored to budget and growth requirements. | During application development, we apply best practices drawn from our extensive knowledge and experience with ATG products — to yield the best possible architecture for performance and scalability. As this phase moves toward completion, our services often include the development of a test plan, test/use cases, unit testing and load scripts. | Upon the completion of each test phase, our eCommerce professionals will advise on the necessary infrastructure, architecture or code enhancements to ensure that a client’s production application performs at a high level under all conditions. Finally, we document our solution and cross-train your staff, ensuring seamless knowledge transfer. | As your eCommerce site continues to evolve, we help with enhancements and production support to help you maximize the site’s performance, functionality and value. |